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FAQs Virtual Car Boot Sale - November 2020

FAQs

 

General 

Q. Are there any refunds?

We operate a no returns and no refunds policy. All items are sold as seen on screen and no negotiation will be entered into. The purpose of this event is to raise vital funds to support women survivors of war, and we are not able to bear the cost of refunds or returns. 

Q. Are there any exchanges?

No. We operate a no exchanges, returns or refunds policy. All items are sold as seen on screen and no negotiation will be entered into. All the sellers for the event have given their time for free to curate a selection of items from their wardrobes or collections in order to raise vital funds for women survivors of war, so there is no option for exchanging items. 

Q. How long will the event last for? 

The Women for Women International Virtual Car Boot Sale will run from 11am on Saturday 7th November and will end at 6pm on Saturday 7th November 2020. Each seller’s items will be live on Givergy for one hour following their announcement (check the schedule on the @womenforwomenUK Instagram page for timings), after which time the sale will end and the winning bidder will be notified. 

Q. Are the items good quality?

All pre-loved items sold will be clean and of a good quality, however, please bear in mind that pre-loved items will not be in mint condition.

Q. How does the bidding work?

Bidding will take place on Givergy (www.givergy.uk/virtualcarbootsale)

Each seller’s pieces will be open to bid on for 1 hour throughout the day. The highest bidder for each item will be automatically billed when the item’s auction slot closes on Givergy. Givergy is a silent auction fundraising platform that Women for Women International are using to facilitate the sale of items and manage payments for the Virtual Car Boot Sale.

Q. Where can I find the schedule of sellers

You can find the schedule for the day on @womenforwomenuk Instagram page or at www.womenforwomen.org.uk. Each seller’s items will be open for bidding for 1 hour. 

Shipping

Q. Do I have to pay shipping? 

Shipping costs are included for all items.

Q. Will my item be insured during transit?

All items bought for over £100 will be insured. Items bought for under £100 will not be insured. 

Q. Do you ship overseas?

Yes.  International shipping costs are included for all items.

Q. When will I receive my item?

Please allow up to 35 days for the delivery of your item from the date of purchase. 

Q. What if my item looks different when I receive it?

We have made every effort to display the colours, size and quality of the products as accurately as possible. We cannot guarantee that your computer monitor/phone’s display of colours will be exact. 

Q. The item looks different on the seller’s Instagram channel to the website

We have made every effort to display the colours, size and quality of the products as accurately as possible. We cannot guarantee that your computer monitor/phone’s display of colours will be exact. 

COVID-19 Precautions

Q. Is it safe for people to shop via the Women for Women International Virtual Car Boot Sale?

Yes, it is safe to shop via the Virtual Car Boot Sale. The World Health Organisation advises that the likelihood of an infected person contaminating commercial goods is low. The risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also very low. The WHO is regularly updating with new information on advice as new developments arise. To stay informed on COVID-19 and to read their full FAQ, please visit the World Health Organization. 

Q. What steps have your chosen courier company, DHL, taken in response to COVID-19?

Women for Women International will ship safely and in line with UK government recommendations related to the current COVID-19 crisis. These are subject to change as governments update their country guidelines and may vary across territories. Against the backdrop of the global COVID-19 outbreak, DHL are continuously adapting their business to mitigate potential impacts. Please find a link to their full statement and policies here at a group level and here for the UK specifically.